The world of UX today

On this page I gathered recent UX news and articles. Yes, it is my reading list ;-).

Items on UX Magazin:

  • - Bringing Relevant Content into your DesignsOctober 6, 2015

    Many important considerations impact software design. Business goals, user goals, user context, cultural considerations, platform paradigms, branding requirements, devices … the list goes on and on. While a primary focus for any software design effort should be the data or other content that’s being displayed, this keystone element is often given short shrift. This is unfortunate and shortsighted. Given the focus it your content will receive, it should be a primary consideration during the design process.

    It is a common practice to represent data and content as “Lorem ipsum,” repeating data, or simply using “best case scenario” data. In reality, this isn’t what will be experienced in the final product. The data you have to work with can drastically affect the final design, and the design will influence the type, format, and presentation of data.

    Infusing Real Content into Your Designs

    Whether you’re using...read more
    By Juan Sanchez

                 
  • - User Testing as a Design Driver:Looksery created a product for users, not designersOctober 5, 2015

    You may have recently seen an abundance of bug-eyed people puking rainbows on Snapchat. Thank Looksery for that. Launched last year as an entertainment app based on face recognition technology and special effects, Looksery was acquired by Snapchat last month.

    Donald Trump Looksery rainbow puke

    Looksery technology propels Snapchat’s new special effects

    Founded in 2013, Looksery launched in October 2014 after...read more
    By Jordan Crone

                 
  • - Taking Service Design into the FieldSeptember 30, 2015

    By their very nature, heuristics offer a hands-on approach to discovery, where knowledge is culled through trial and error. They are rules of thumb that give us a framework as we move through the research and design process.

    In service design, this kind of framework is also valuable for assessing completed projects to find the weak links. A heuristic can apply to a single interaction as well as to the overall service eco-system. Heuristics can be applied to a single moment in time or to a user’s entire long-term relationship with a service.

    This conceptual approach to design recognizes that experiences are coproduced, and that human interaction is a key component of many, if not all, services. As systems grow ever more sophisticated and interconnected, designers will continue to face new challenges. Service design heuristics can help us to frame and think about...read more
    By Usability Matters

                 
  • - The Trials and Tribulations of the (Not So) Quick Pass #wtfUXSeptember 29, 2015

    Paying roadway tolls is a taxing experience by its very nature. And while the frustration of waiting in line to throw a handful of coins into a basket has been mitigated by the implementation of RFID transponders that let people pay fees without stopping, replenishing funds on online can start to feel purgatorial in its own right.

    As reader Ben Mackie points out: "The North Carolina toll website is maddening. They give you five different dollar amounts and they don't store your CC/preferred payment method"

    North Carolina Quick Pass website screengrab

    This is already confusing

    ...read more
    By Josh Tyson | UX Magazine

                 
  • - What Grid System Architecture and the Golden Ratio Do for Web DesignSeptember 28, 2015

    Good design in any discipline usually carries a structure of order and harmony. Since the Renaissance, artists and architects have used a strong understanding of proportions to create aesthetically pleasing architecture. Many of these classical design principles have followed us into modern times and can be found today in effective web design.

    Take an A4 piece of paper for example. If you take it and halve it, the resulting size is A5 with the same exact proportions. No other proportion has the same properties. 16th century architect, Andrea Palladio knew this well. It is believed that because, fundamentally, most architects—like Palladio—use a similar system of proportions to plan and design spaces, buildings can look very different while remaining similar at their cores.

    Structure and Beauty

    It’s in human nature to...read more
    By Ling Lim

                 

Items on UX Matters:

  • - Molding Yourself into a Leader, Part 2<p class="author">By <a href="https://www.uxmatters.com/authors/archives/2017/02/jon_walter.php">Jonathan Walter</a></p> <p>In <a href="https://www.uxmatters.com/mt/archives/2019/11/molding-yourself-into-a-leader-part-1.php" title="Part 1">Part 1</a> of this multipart series, I communicated that leadership does not end with directors, managers, and team leads. It extends to individual contributors, too—especially when UX-design resources are a scarce commodity within an enterprise. I also explained that, in many cases—depending on a company’s UX maturity—leadership in the field of User Experience <em>begins </em>with UX designers.</p> <p class="sub-p">Then, I described the following behaviors that I have observed in individual contributors who have earned the respect of their superiors and emulation by their peers:</p> <ul> <li>communicating with intention</li> <li>reacting appropriately</li> <li>adapting to change</li> <li>enabling others</li> <li>being open minded</li> <li>demonstrating integrity <a href="https://www.uxmatters.com/mt/archives/2019/12/molding-yourself-into-a-leader-part-2.php" class="read_more_link">Read More</a></li> </ul>
  • - The Perils of Client Recruiting<p class="author">By <a href="https://www.uxmatters.com/authors/archives/2009/10/jim_ross.php">Jim Ross</a></p> <p>Sometimes your clients can be the best source of user-research participants. This is especially true when a client already has access to lists of customers, members, or employees. Your clients would usually have closer relationships with potential participants than you do. These potential participants might know your client personally, have heard of him or her, or at least have an existing relationship with the client’s organization. Such potential participants would be more likely to pay attention to research requests—and consider them legitimate—if they came from a person they know or a company with which they’re familiar.</p> <p class="sub-p">Often, as a UX researcher, you’re an unknown third-party to these potential participants. They don’t know you or your company. Plus, they don’t know any recruiting companies you might work with either. They might consider research requests as spam or a scam.</p> <p class="sub-p">Therefore, it can be very helpful to have your clients perform at least the initial steps of recruiting. However, because your clients aren’t recruiting experts, there are some perils and pitfalls you should avoid. In this column, I’ll discuss how to avoid the potential problems that can arise when clients handle recruiting. <a href="https://www.uxmatters.com/mt/archives/2019/12/the-perils-of-client-recruiting.php" class="read_more_link">Read More</a></p>
  • - Sample Chapter: Writing Is Designing<p class="author">By <a href="https://www.uxmatters.com/authors/archives/2019/11/michael_j_metts.php">Michael J. Metts</a> and <a href="https://www.uxmatters.com/authors/archives/2019/11/andy_welfle.php">Andy Welfle</a></p> <p class="quotation">This is a sample chapter from Michael J. Metts and Andy Welfle’s book <em>Writing Is Designing: Words and the User Experience</em>. 2019, Rosenfeld Media.</p> <h2>Chapter 3: Creating Clarity: Know What You’re Designing</h2> <p><img src="https://www.uxmatters.com/mt/archives/2019/12/images/Cover_WritingIsDesigning_reduced.png" alt="Cover: Writing Is Designing" width="282" height="422" class="book-image-float-right" /><p>One thing many writers have a strong opinion about is the serial, or Oxford, comma. If you’re unfamiliar, it’s the comma that comes before the <em>and</em> in a list, as in “this book is about writing, designing, and the user experience.”</p> <p class="sub-p">Every major style guide on writing takes a firm stance. (<em>The</em> <em>Associated Press Style Book</em>, for example, is against using it, but the <em>The</em> <em>Chicago Manual of Style</em> is for it.) It’s common to see writers declare their personal stance in their Twitter profile.</p> <p class="sub-p">“Without it,” proponents cry, “There will be chaos! No one will know to what we’re referring in lists!” Then they point to an example of an author dedicating their book to “my parents, Beyonc&eacute; and God.” <a href="https://www.uxmatters.com/mt/archives/2019/12/sample-chapter-writing-is-designing.php" class="read_more_link">Read More</a></p>
  • - UserZoom State of UX in the Enterprise 2019: Top Challenges, Trends, and Opportunities<p class="author">By <a href="https://www.uxmatters.com/authors/archives/2019/11/kuldeep_kelkar.php">Kuldeep Kelkar</a></p> <p>More than 200 global UX professionals completed UserZoom’s second annual <a href="http://info.userzoom.com/UX-Enterprise-Survey-2019.html" title="State of UX in the Enterprise"><em>State of UX in the Enterprise</em></a> survey. Overall, our research findings show that the state of enterprise User Experience is strong and growing stronger. Nevertheless, many enterprise organizations still face common challenges. The good news is that there are lots of opportunities for companies and their leadership to grow and drive User Experience in the enterprise to the next stage.</p> <p class="sub-p">While other surveys over the past few years have looked at the state of User Experience as a whole and at UX design in particular, the state of User Experience in the enterprise had not yet been analyzed in depth or tracked longitudinally—particularly in regard to understanding how enterprise companies are conducting UX research. That’s why, in 2018, we conducted our first survey with hundreds of UX professionals at some of the largest global organizations to better understand the culture of UX research and state of User Experience in the enterprise. In 2019, we’ve conducted our survey again.</p> <p class="sub-p">Now, let’s dig into the survey findings. <a href="https://www.uxmatters.com/mt/archives/2019/12/userzoom-state-of-ux-in-the-enterprise-2019-top-challenges-trends-and-opportunities.php" class="read_more_link">Read More</a></p>
  • - Integrating Usability Testing into Your UX Process<p class="author">By <a href="https://www.uxmatters.com/authors/archives/2019/11/lydia_wright.php">Lydia Wright</a></p> <p>Customer-centric organizations are advancing in today’s marketplace, growing their market share and revenues. They are leaving behind organizations that are failing to meet or exceed customers’ expectations, make their customers’ lives easier, and keep up with the fast-moving pace of digital products. According to research by <a href="https://www2.deloitte.com/content/dam/Deloitte/de/Documents/WM%2520Digitalisierung.pdf" title="Deloitte">Deloitte</a>, client- or customer-centric companies are 60% more profitable in comparison to companies whose focus is <em>not</em> on the customer. The customer centricity of User Experience increases users’ satisfaction by making their tasks easier to complete.</p> <p class="sub-p">It is all too easy to fall back on evaluating UX design subjectively. Does the UX designer like the design? Can the product team get it to work? What does the CEO think? However, what your stakeholders think of a UX design solution and whether it works for them are irrelevant. Real users, in real settings, are the only audience whose validation you need. You can achieve user validation through usability testing. <a href="https://www.uxmatters.com/mt/archives/2019/12/integrating-usability-testing-into-your-ux-process.php" class="read_more_link">Read More</a></p>
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